Overview of the webinar

Effective communication is about really listening to others without any blinders on, eliminating the gossip and rumor mill, reducing the causes of turnover by providing timely and appropriate recognition, leading employees through changes by transparency, correcting the poor performers by coaching them, and setting the standards in highly adhered to on-boarding and training standards.

All we have in common with anyone and everyone else is this skill called communication. It matters that we say it right and that the listener hears it right. With multi-generational and multi-cultural workforces these days, it is important you get it correct the first time. Communication is not a 50/50 proposition of you asking and accepting any response, it is 100% of you being accountable for getting the information/questions/request across, having it understood and then getting an agreement back of what is being communicated – verbally, be it face to face, on the phone, electronically or in writing. Effective communication is so much more than one person talking and telling, with no opportunity to reply back. Respectful conversation includes how you sound to others, the words you use, the accuracy of what you say, the intent to be positive, and the attention you give the other person. We need to say it with persuasion. To speak up and be heard.